How to Use SVAKOM Sam Neo: A Beginner’s Guide

Ready to redefine solo pleasure?

Meet Sam Neo: SVAKOM’s interactive suction and vibration masturbator that delivers ultra-realistic sensations, customizable settings, and app-enabled fun. Whether you’re exploring solo or sharing the experience with a partner (near or far), Sam Neo was built to satisfy your wildest fantasies.

Its lifelike sleeve, powerful motor, and app connectivity make it more than just a toy—it’s your ticket to deeply immersive, customizable pleasure.

This beginner’s guide will walk you through everything you need to know to get the most out of Sam Neo, from first unboxing to steamy app-connected sessions.

Getting Started with Sam Neo

Step 1: Charging & Preparation

Before your first use, give Sam Neo a full charge. It takes around 3 hours to reach full power, which gives you up to 1 hour of uninterrupted fun.

🔌 Charging Tips:

• Use the included USB charging cable only.
  
  
• Plug into a standard USB port or adapter.
  
  
• Indicator lights on Sam Neo will show when charging is in progress and when it’s full.
  
  
• Don’t use Sam Neo while it’s charging. Give it some time to get ready before your (amazing) session.
  
  
• Pre-Play Clean: Remove the inner sleeve and rinse it with warm water and mild soap. Let it fully dry before reinserting.

Step 2: Applying Lubrication

To get that true-to-life feel, always use plenty of water-based lubricant—both on yourself and inside the sleeve. The more glide, the better the ride. Avoid silicone-based or oil-based lubricants, as these can damage the material of the sleeve over time.

Step 3: Using Sam Neo

Manual Mode:

Press the single control button on the toy to cycle through 5 unique suction and vibration modes. You’ll feel Sam Neo contract, pulse, and tease in a rhythm designed to mimic the best oral sex you’ve ever had... and then some.

App-Controlled Mode:

📱 Getting connected is easy—just follow the prompts in the SVAKOM App after pairing, or you can find more information in the App Guide.

Step 4: Aftercare & Storage

To Clean:

• Remove the inner sleeve from the plastic case.
  
  

• Rinse the sleeve with warm water and mild soap or a sex toy cleaner.
  
  

• Let it air dry fully before reinserting it into the toy.
  
  

• Wipe down the outer case with a dry or slightly damp cloth. Note: it is not waterproof, so avoid submerging it.
  
  

• Once dry, store Sam Neo in a cool, dry place, ideally in its original packaging or a toy pouch to keep it dust-free. 
  
  

FAQs: Your Questions Answered

Is Sam Neo good for beginners?

Absolutely. Sam Neo’s intuitive design, one-button control, and comfortable sleeve make it great for first-timers. And if you’re into tech, the app takes things to another level. 

How do I connect Sam Neo to the app?

Download the SVAKOM App, turn on Sam Neo, and follow the in-app instructions to connect via Bluetooth. It takes just a few seconds.

Can Sam Neo be used without the app?

Yes! Sam Neo works just fine on its own with 5 built-in suction and vibration modes. The app just unlocks more interactive features.

Is Sam Neo waterproof?

The sleeve is waterproof (IPX7), so you can clean it easily. However, the outer case is not waterproof—keep it dry during use and cleaning.

How do I clean Sam Neo?

Remove the sleeve, wash with warm water and mild soap, let it air dry, and then reinsert. Never submerge the outer case.

What’s in the box with Sam Neo?

When you purchase Sam Neo, you can expect to receive your Sam Neo sex toy, a real-feel textured sleeve, the corresponding USB Charging Cable, and Sam Neo's user manual.

If for any reason you don't receive one or more of these items, please get in touch with SVAKOM support.

How long does the battery last?

A full charge gives you about 1 hour of continuous play, with a 3-hour charging time.

Can Sam Neo be used by couples?

Yes! With app control and remote sharing, your partner can take control of your pleasure, even if they’re miles away.

Is the sleeve replaceable?

Yes, the inner sleeve can be removed for cleaning or replacement. In fact, we strongly recommend you replace your sleeve after every 15-20 uses to keep things fresh and fun. You can find the compatible sleeve for Sam Neo here.

Does Sam Neo work with adult videos?

Yes! In the app’s Video Mode, Sam Neo can sync with interactive adult content, letting you feel the motion onscreen.

 
Where can I find the user manual for Sam Neo?

The user manual is included in the box and can also be downloaded here: Sam Neo User Manual.

Which lubricant should be used with Sam Neo?

Only use water-based lubricants, as silicone-based lubes can damage the toy's surface. If you have other toys in other materials and you're unsure which lubricants are compatible, you can find the perfect pairing here.

Is there a warranty for Sam Neo?

Yes! Sam Neo comes with a 2-year warranty and a 10-year quality guarantee. You can learn more about SVAKOM’s warranty policy here: SVAKOM Warranty Information.

I have a problem with my Sam Neo toy. How do I get in touch?

We want you to have only the best time with your SVAKOM toy. If you do have any issues with your purchase, please reach out to our Support Team who will be more than happy to assist with your issue.

📚 Ready for more?

If Sam Neo has you curious (or insatiably horny), you're not alone. Whether you're exploring solo pleasure or looking to up your stroke game, here are a few reads to keep your (hands and mind) busy: 

👉 Is It Normal to Masturbate?
It absolutely is. Here's why it's healthy, fun, and worth celebrating.

👉 Explore All Masturbators
Looking for something with a different feel or fit? Discover our full range of mind-blowing toys designed for penis-owners.

👉 Top 10 Male Masturbation Tips
From edging to environment, these tips will take your solo sessions from “good” to “can't stop thinking about it.”