Return Policies
Online Purchases:
We entertain returns within 60 days from date of purchase only. Terms and Conditions Apply!
1. Returns that are opened, used, damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.2. SVAKOM does not process exchanges. Please note that we cannot offer exchanges due to our strict hygiene policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with SVAKOM's global safety and quality standards.
3. All purchases are covered under our 2-year warranty against all manufacturing defects. In extremely rare case, if product gets faulty, we'll offer you replacement within 1 year from the date of purchase.
Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.
Non-Refundable/Final Sale:
Items marked as ‘Final Sale’ on product pages are non-refundable. This includes:
1. Accessories2. Drawing Orders
3. All sale product
International Returns:
Ensuring the accuracy of your shipping address is essential, as we are unable to alter shipping addresses post-shipment to maintain security and customer protection.
In the unfortunate event of lost, stolen, or damaged packages, please notify us promptly within 24 hours of delivery at support@svakom.com so that we may initiate a claim with the carrier. If your package experiences a delay with the carrier and remains stuck in transit at the same location for over 3 days, please contact our customer service team as soon as possible so that we may assist you in opening a claim on your package.
Your satisfaction is our priority, and we appreciate your trust in us as we work to resolve any issues efficiently. Should any issues arise with your order, please promptly contact our dedicated customer service team at support@svakom.com within 24 hours of delivery. Your timely communication is crucial, as failure to do so may impact the resolution process. While we strive to address any concerns promptly, please be aware that filing a claim with the carrier does not guarantee reimbursement, particularly if the carrier confirms proper delivery to the correct address.
To initiate return:
To initiate return, you can write an email to support@svakom.com.
These contents should be included in your email:
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Your full name (the one used to purchase the product):
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Order number:
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Where you bought it (Store name, city; or link):
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Purchase Date:
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Product Name:
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Quantity:
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Color:
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Problem description:
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Include image or video features product's state: (please include at least one picture showing us that the product is unopened, unused or unworn)
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Series Numbers of your owned product:
If you need any further information and to know more about our Terms and Conditions, contact us at: support@svakom.com
